fine print & faq
Question: Are these shoes handmade?
Answer: Yes! Our soft-soled shoes are 100% handmade from start to finish. Each pair of shoes is handmade by myself or one of my talented seamstresses. The hardware is added by my husband and other MP team members to bring you the highest quality we can! Each pair of shoes is handcrafted from 100% genuine leather.
Question: How long will it take for me to get my shoes?
Answer: We have recently changed the way shoes are produced and shipped to you. All shoes are cut, sewn, and receive hardware by one of our incredible team members. We work hard to build stock for each "drop" that matches the needs and interests of our amazing customers. Doing this means each release is RTS (ready to ship) and will ship within 1-3 business days from date of purchase.
Question: What is your return policy?
Answer: Since each pair of shoes is hand-cut from our hide stock, we do not offer refunds. For this reason we highly recommend measuring your child's feet prior to placing your order. We want our customers to be 100% satisfied with their product while also ensuring that we are not wasteful on our end. If you need to exchange an order you have received, you will need to send the shoes back, unworn with all their original packaging (including the box) and we can get a replacement pair sent to you! In most cases the replacement pair will be MTO (made to order) unless we have a ready-to-ship pair available. Please contact us within three days of obtaining your shoes if you are in any way unhappy. After all, our goal is to have happy customers.
Question: Do you offer gift certificates?
Answer: Yes! Just click on "mp gift cards" and purchase. An email with a code will be sent to you for future use. If you are purchasing as a gift, you can just forward that email (or print it) and give it to the recipient!
Question: Do you offer a narrow option?
Answer: We have tried to make this happen but, we are no longer going to be able to fulfill this request for you.
There are so many variances in the leather, in the colors, the soles, the metallics... they all have differences in weights and vary in thickness as well. This creates a problem when trying to sew "off the pattern" because it causes the shoes to pull weird, look strange and potentially not fit well. All of our patterns are based on the 50th percentile growth charts for each size and that means that they fit some kids like a glove while other kids have room for more foot splaying. This is totally normal for soft-soled shoes, and quite honestly, one of the benefits of them! Giving your child more room for growth/splay/freedom. We are still more than happy to change strap lengths as needed (shorter or longer). Really, as long as the shoes are staying on your child and they are showing no signs of discomfort, they are perfect for your little one to run and play or be swaddled for snuggles, just as they were intended to do!
Question: Is it normal for my shoes/soles to have variances (ie. small discoloration, "wrinkles", "scratches" etc?
Answer: YES! Our shoes are made from 100% genuine cowhide leather. This means there will be incongruence in shoes. Your shoes could have been cut right next to each other on the hide, but have a slightly different look or feel.
Question: Can I get shorter straps on my shoes?
Answer: Yes, you can! In order to do this, you need to return the shoes to us with a note that has your name, email, and shipping address as well as the instructions you'd like us to follow (shorter strap/longer strap). We will get this done and get them shipped back to you within 5 business days.
Question: Is there anything else I need to know about these shoes or placing an order?
Answer: There is information on each product in the shop. To see this, click on the product, then click on full details and read the information contained there. Much of it is reflected here as well.
Thank you for visiting my site.
Looking forward to making shoes for you!