fine print & faq

Question: Are these shoes handmade?

Answer: Yes! 100% handmade from start to finish. Each pair of shoes is handmade by myself or one of my talented seamstresses with the occasional help of my husband and sister as well. Each pair of shoes is handcrafted from 100% genuine leather.

Question: How long will it take for me to get my shoes? 

Answer: Since each pair of shoes is made to order, the turnaround time to ship 3-4 weeks from date of order. Getting them cut by die cuts, transported back to me and my seamstresses and sewn up, hardware added, and transported for shipping takes time! We do our very best to try and get shoes made and shipped as quickly as possible. 

If you purchase Ready to Ship shoes, they will be shipped to you in 3-5 business days, unless otherwise noted. 

Question: What is the difference between the brown and cream lace option?

Answer: Good question! I offer two lace colors. You can see the difference on the "shop" page.  If you click though the oxford picture gallery on any pair you can view the lace options to choose your color. 

Question: What is your return policy?

Answer: Since each pair of shoes is hand-cut from our hide stock and made to order, I do not offer a refund. For this reason I highly recommend measuring your child's feet prior to placing your order. I want my customers to be 100% satisfied with their product while also ensuring that I am not wasteful on my end. If you need to exchange an order you have received, you will need to send the shoes back, unworn and in all their original packaging (including the box) and we can get a replacement pair sent to you! Please contact me within three days of obtaining your shoes if you are in any way unhappy. After all, my goal is to have happy customers.

Question: Do you offer gift certificates?

Answer: Yes! Just email us and we can get one made up and invoice you for it. 

Question: Do you offer a narrow option? 

Answer: We have tried to make this happen but, we are no longer going to be able to fulfill this request for you. 

There are so many variances in the leather, in the colors, the soles, the metallics... they all have differences in weights and vary in thickness as well. This creates a problem when trying to sew "off the pattern" because it causes the shoes to pull weird, look strange and potentially not fit well. All of our patterns are based on the 50th percentile growth charts for each size and that means that they fit some kids like a glove while other kids have room for more foot splaying. This is totally normal for soft-soled shoes, and quite honestly, one of the benefits of them! Giving your child more room for growth/splay/freedom. We are still more than happy to change strap lengths as needed (shorter or longer). Really, as long as the shoes are staying on your child and they are showing no signs of discomfort, they are perfect for your little one to run and play or be swaddled for snuggles, just as they were intended to do! 

Question: Is there anything else I need to know about these shoes or placing an order?

Answer: There is information on each product in the shop. To see this, click on the product, then click on full details and read the information contained there. Much of it is reflected here as well. 

Thank you for visiting my site.

Looking forward to making shoes for you!

-Julie