Question: Are these shoes handmade?
Answer: Yes! Our soft-soled shoes are 100% handmade from start to finish. Each pair of shoes is handmade by myself or one of my talented seamstresses. The hardware is added by my husband and other MP team members to bring you the highest quality we can! Each pair of shoes is handcrafted from 100% genuine leather.
Our hard-soled shoes are crafted ethically overseas and made with the same love and care as our original soft-soles. The shoes are 100% genuine leather with a flexible rubber sole, trimmed in distressed leather.
Question: How long will it take for me to get my shoes?
Answer: We have recently changed the way shoes are produced and shipped to you. All shoes are cut, sewn, and receive hardware by one of our incredible team members. We work hard to build stock for each "drop" that matches the needs and interests of our amazing customers. Doing this means each release is RTS (ready to ship) and will ship within 1-3 business days from date of purchase.
Question: What is your return policy?
Answer: We are sure that you will love your purchase! However, if for any reason you are unsatisfied please contact us at email@example.com within 7 days for a return/refund. You will need to send the unworn shoes, in their original packaging (dust bag and a box so they don't get smashed) back to us. Since our RTS inventory often sells out, we cannot offer a replacement pair. You will be issued a refund, or store credit (your preference). Our goal is to have customers that are 100% satisfied with their MP experience.
Question: Do you offer gift certificates?
Answer: Yes! Just click on "mp gift cards" and purchase. An email with a code will be sent to you for future use. If you are purchasing as a gift, you can just forward that email (or print it) and give it to the recipient!
Question: Do you offer a narrow option on soft-soles?
Answer: We have tried to make this happen, but we are no longer going to be able to fulfill this request for you.
There are so many variances in the leather, in the colors, the soles, the metallics... they all have differences in weights and vary in thickness as well. This creates a problem when trying to sew "off the pattern" because it causes the shoes to pull weird, look strange and potentially not fit well. All of our patterns are based on the 50th percentile growth charts for each size and that means that they fit some kids like a glove while other kids have room for more foot splaying. This is totally normal for soft-soled shoes, and quite honestly, one of the benefits of them! Giving your child more room for growth/splay/freedom. We are still more than happy to change strap lengths as needed (shorter or longer). Really, as long as the shoes are staying on your child and they are showing no signs of discomfort, they are perfect for your little one to run and play or be swaddled for snuggles, just as they were intended to do!
Question: Is it normal for my shoes/soles to have variances (ie. small discoloration, "wrinkles", "scratches" etc?
Answer: YES! Our shoes are made from 100% genuine cowhide leather. This means there will be incongruence in shoes. Your shoes could have been cut right next to each other on the hide, but have a slightly different look or feel.
Question: Can I get shorter straps on my shoes?
Answer: Yes, you can! In order to do this, you need to return the shoes to us with a note that has your name, email, and shipping address as well as the instructions you'd like us to follow (shorter strap/longer strap). We will get this done and get them shipped back to you within 5 business days. Please note, straps on hard soles have a buckle rather than snap, so will not need adjustment.
Question: Is there anything else I need to know about these shoes or placing an order?
Answer: There is information on each product in the shop. To see this, click on the product, then click on full details and read the information contained there. Much of it is reflected here as well.
Thank you for being here and part of our MP family!
Looking forward to making shoes for you!
-Julie and Jenn